Support

Sanctum for Mac · requires macOS 12 or later

Support email — coming soon. Our support inbox is being set up. Until it's live, answers to the most common questions are below, and the full guide lives inside the app at Settings → Help & FAQ.

Where is my writing stored?

In your vault — a folder you picked when you set up Sanctum, full of plain Markdown files you can open with anything. See where it is anytime in Settings → Library. Sanctum never hosts your notes; there are no accounts and no Sanctum cloud.

Can I use Sanctum on more than one Mac?

Yes. Place your vault folder inside iCloud Drive, Dropbox, or Google Drive, then open that same folder from Sanctum on your other Mac — your cloud provider handles the syncing. Let syncing finish before switching machines, and avoid editing the same vault on two Macs at the exact same time.

Can I import my existing notes?

Yes — Settings → Import brings in Obsidian vaults and Notion exports (or any folder of Markdown). Imports only ever add; nothing of yours is merged or overwritten.

How do I back up?

Settings → Backup exports a complete copy of your vault, images included, whenever you like. Your vault folder is also just files — any backup tool that covers that folder covers Sanctum.

I deleted a page by accident

Open Library → Recently Deleted — deleted pages are recoverable from the vault's trash until you delete them forever.

Does Sanctum have AI?

Ember, Sanctum's AI layer, is optional and off by default. Add your own API key in Settings → AI to enable it; your prompts go directly to your chosen provider, and without a key everything else works exactly the same.